Is Rack Room Shoes Legit or Scam? (Details Explained)

As an Amazon Associate I earn from qualifying purchases.

You have been looking for a sleek pair of shoes and found an online shop. Then, you see it’s a shoe company with a public complaint, “is Rack Room Shoes legit?”. What shall you do? Either will lose interest without investigation or order the next item after the full discovery from the company. So, I am here to change your mind about this footwear retailer with full details. 

Yes, Rack Room Shoes is a legit American shoe company. They have been serving the market since 1922. Now, a buyer can deal at their website, from product selection to after-sales support. Its 100-years fame is enough to prove it as a legitimate company. 

You may have better clarity if you continue reading this article. Here, I am discussing the company’s details like their catalogs, services, prices, and other exciting information. So, it will be easier to deal with this shoe store. 


What is Rack Room Shoes?

Every centurion has its history of how versatile they were in their past. And the most successful company haven’t grown overnight.

So, it is not good to justify a company without looking at its history. Likewise, Rack Room Shoes is an old but trendy shoe retailer based on Salisbury, North Carolina. 

Phil Levinson is the founder of this company. People knew it as “Phill’s Shoes” at the very beginning. Later, it got a new name, “Rack Room Shoes.” 

Another popular shoe retailer from Germany named Deichmann acquired the ownership of Rack Room in 1980. Then, they have continued to do business, including it. But the purchase of Off-Broadway Shoe Warehouse helped Deichmann put all those together under the same shelter.

Mostly, the company is an expert in selling shoes and other shoe care products for people of any age. You may purchase baby, adult shoes, boots, sandals etc. from them. In this running year (2022), Rack Room will/is celebrating its 100th anniversary of remaining at the market. 

Is Rack Room Shoes Legit?

It is the core question or topic of this discussion, right? Well, I am revising the answer and repeating the same. Rack Room Shoes is an authentic shoe retailer. It has been handling its customers since 1922. Also, it has good feedback on multiple survey and shop reviews websites. 

You can deal with their products directly by reaching their website. Also, you can connect them via the given contact info on their website. Many users have already admired their services before and after buying the footwear. 

Rack Room Shoes Versatility

Now, you may have another question, what do Rack Room Shoes sell? Let me dig in!

You can check out the webpage that showcases a wide range of shoe collections. Also, you can find a good variety of shoe styles. Putting them on your feet can prepare you for any casual or formal party or meeting. Also, you can wear them regularly. 

The company sells shoes from popular brands like Nike, Adidas, and Tommy Hilfiger. You may also find brands such as Bluefin, Cupcake Couture, Limelight, and Restoration. These brands are their home brands. 

If you are an athlete, you may buy sneakers or running shoes from them. For hiking, you can purchase hiking boots.

Other footwear like heels, sandals and flip flops are standard at their store. Again, you may select favorite accessories like backpacks, socks, and shoe care items. 

Pricing of Rack Room Shoes 

It is impressive to get designer shoes at affordable prices. Yes, Rack Room Shoes does this! You can find unique, stylish shoes by paying a minimum price. Also, their constant and versatile promotions, discounts, and other offers will give life to your wallet. 

However, I learned that athletic shoes are available at low to high prices, depending on their design. Usually, these shoes range from $35 to $200.

Other dress shoes and boots also remain in the same category. But if you want the cheapest option, you can check out their accessories unit. 

Rack Room Payment Methods

This shoe retailer supports almost every type of payment card. Visa, MasterCard, American Express, Discover etc. are supported payment gateways. Even you can purchase gift cards from them for other online shopping. 

Rack Room Shoes Shipping & Return Policy

Shipping Policy

If you are not an American, you can’t buy Rack Room Shoes products because they only offer shipping services within the US. However, the website is accessible from any part of the world. 

You can grab free standard economy shipping if you order something that costs more than $65. Thus, standard shipping may take seven to 10 days, depending on the circumstances. If you pay an extra charge, you may get the delivery faster through limited delivery options. 

So, the whole scenario is:

  • Standard shipping: 5-7 business days ($8.99) 
  • Expedited shipping: 2-3 business days ($19.99)

If you don’t love to wait to get the desired product, you have another option. You can collect it at their store. 

Return Policy

In my view, you will love the substantial return policy of Rack Room Shoes. You can return the ordered item within 60 days.

But there is one thing, you must ensure the product is in its original condition. Moreover, you should return the item unused besides the original receipt. 

If you lose the receipt, the retailer may offer you a gift card that may cost the exact value of the ordered item. You may use it for your next window shopping. Again, you can return the product at your expense or reach their store and return it. 

Usually, the refund policy includes 3-10 business days to refund your money. Thus, they have the full right to reject whether to give a full or partial refund depending on the assessment of the shoes. 

What do People Talk About Rack Room Shoes?

I have found several user reviews about this legit company online. Site Jabber, Pissed Consumer, and Trust Pilot are notable among them. Their ratings about Rack Room may dissatisfy you for some unexpected matters. 

According to Site Jabber, the score of Rack Room is about 1.8 out of 5.00. It means the company is not aware of the potential customers. The reviews blame poor customer support and improper order delivery. 

According to Trust Pilot, the score is slightly higher than Site Jabber; it’s 2.3 out of 5.00. The reviewers have an objection to poor, unhelpful, uninterested, unprofessional customer care staff. Even someone got 8 pairs of a 10-pairs of shoe orders. Very few are interested in shopping with the company.

According to Pissed consumer, the rating is 2 out of 5, with 430 among 2448 footwear retailer companies. Again, I have found that the company dissatisfies its customers with poor customer support and confusing policies. 

Frequently Asked Questions:

Do Rack Room Shoes sell genuine shoes?

Of course, they sell real, authentic shoes with good shipping and return policy.

Are Rack Room and Shoe Carnival the same company?

No, they are different! They started their business in 1922 and 1978, respectively. 

Who owns Rack Room Shoes?

German giant shoe retailer Deichmann has owned the Rack Room Shoes since 1980.


You can find around 500 Rack Room stores in different areas of the United States. Also, the accessible online store is good to know more about them.

All these things prove that this company is genuinely authentic. “REAL SHOES. REAL PEOPLE. REAL LIFE.” – that’s how the company deals with their customers. 

I hope you have the answer now to “is Rack Room Shoes legit?”. Feel free to let me know if you find anything confusing. 

Leave a Comment